![]() User's email address: Communicator sign-in address: user does not have a unique mail prefix, as in the following example: ![]() The user's email address suffix differs from the supported Session Initiation Protocol (SIP) domain, as in the following example: Typically, a user's sign-in address is the same as his or her email address. Verify that the user is using the correct sign-in address and domain credentials to sign in to Communicator, Lync, or Skype for Business. This document is available through your Service Delivery Manager (SDM). The ExtensionAttribute value must be valid for entitlement in compliance with the terms of the Microsoft Managed Solutions Service Provisioning Provider (MMSSPP) Provisioning Interfaces document. If you are not sure whether your company uses an entitlement flag, contact your Subject Matter Expert (SME) or your Microsoft Service Delivery Manager (SDM). Which ExtensionAttribute setting your company uses is determined during deployment. Lync Online uses an Active Directory ExtensionAttribute setting to entitle users for service. To resolve this issue, follow these steps:ĭetermine whether the user is entitled to use Lync Online. Note If your organization is using Office 365 Dedicated SfB vNext, this article doesn’t apply, and you should instead see How to troubleshoot sign-in issues in Skype for Business Online. The user is using an incorrect sign-in address. The user is not entitled to use Lync Online in the O365D environment. This issue occurs if one of the following conditions is true: If that doesn’t work, contact your support team. ![]() It might be your sign-in address or logon credentials, so try those again.
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